Terms & Conditions

As your Counsellor I ensure:

• To be available at the agreed time and date of your appointment. Along with starting and finishing on time.
• In the unlikely event of the therapist cancelling, an alternative appointment offered.
• To respond to message outside of office as soon as I am able.
• To offer a quiet, appropriate and undisturbed space when offering in person meetings
• Maintain safe and professional boundaries
• To regard all contact and information as confidential unless there is reasonable doubt concerning safety of the client or others
• To encourage client autonomy
• To work within the BACP Ethical Framework (available upon request) including monthly clinical supervision
• To review therapeutic work and relationship regularly

As your Counsellor I ask:

• To please attend their appointments on time.
• To give a minimum of 48 hours notice when cancelling/changing an appointment (or the full fee becomes payable)
• If you have medical insurance, please contact your provider directly beforehand to make sure you receive your cover. As a fully accredited counsellor I am recognised by most insurance providers. My BACP registration number can be found on my website ZairaMcIntyre.co.uk
• To make timely payments either before or soon after session completion.
• To be aware that there are different prices for online and in person sessions which can be seen on the booking system.
• Communication with the Counsellor to be kept to working hours unless extenuating circumstances
• To give permission to contact your GP to ensure a holistic approach
• To discuss with the Counsellor when you feel ready to end therapy and agree a date for final discussion
• To let the Counsellor know if you are in or are considering entering another therapeutic relationship